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Privacy Policy

Our Commitment to You

Our commitment to quality at Greek IPTV is unwavering. This policy clarifies the scenarios in which refunds may be issued, promoting a straightforward and just procedure for all subscribers.

Refund Eligibility

Full or partial refunds may be available to you if the following situations apply:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Window: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

Please follow these steps to submit a refund request:

  1. Contact our support team via WhatsApp at Contact us via WhatsApp.
  2. Use the subject line: “Refund Request”.
  3. Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

WhatsApp: Contact us via WhatsApp

Message Title: Request for Refund

Greetings,

My purpose in writing is to ask for a refund on my IPTV subscription.

My Name: [Full Name Here]

My Email: [Email Associated with Subscription]

Reason for Refund: [Briefly describe your reason, e.g., service issues, overcharge, etc.]

Appreciate it.

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Case review by support team
  • Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds appear depending on bank/card issuer
  • At every step, you’ll receive an email update. Response periods may increase on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be issued under the following circumstances:

  • You are unhappy with the channel list or content provided.
  • Your internet connection is too slow or unstable to stream content.
  • You have violated our Terms of Service (e.g., account sharing).
  • You are facing geo-blocking issues in your country that are beyond our control.

Our platform is designed exclusively for individuals aged 18 and above. We make it a point to avoid gathering personal data from anyone below this age threshold.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

Refunds are processed within 3 business days post-approval, but your bank or payment provider might require 5-10 business days to display the funds in your account.

Subscriptions are set to auto-renew. In case you fail to cancel before the renewal occurs, get in touch with us without delay. Refunds for renewals are handled on a per-case basis.

Refunds for a change of mind are typically unavailable after the first 7 days. We recommend reviewing our features and asking questions before subscribing.